/* ============================================================
   HAUSVERWALTUNG - CSS FRAMEWORK
   Professional, Clean, Responsive Design
   ============================================================ */

/* ---------- CSS Variables ---------- */
:root {
    /* Primary Colors - Professional Blue */
    --primary-50: #eff6ff;
    --primary-100: #dbeafe;
    --primary-200: #bfdbfe;
    --primary-300: #93c5fd;
    --primary-400: #60a5fa;
    --primary-500: #3b82f6;
    --primary-600: #2563eb;
    --primary-700: #1d4ed8;
    --primary-800: #1e40af;
    --primary-900: #1e3a8a;

    /* Neutral Colors */
    --gray-50: #f9fafb;
    --gray-100: #f3f4f6;
    --gray-200: #e5e7eb;
    --gray-300: #d1d5db;
    --gray-400: #9ca3af;
    --gray-500: #6b7280;
    --gray-600: #4b5563;
    --gray-700: #374151;
    --gray-800: #1f2937;
    --gray-900: #111827;

    /* Status Colors for Tickets */
    --status-spam: #4b5563;          /* 5 - Spam - Dunkles Grau */
    --status-waiting: #afe7fa;       /* 3 - Warten - Hellblau */
    --status-action: #f97316;        /* 2 - Verwalter aktiv - Orange */
    --status-approve: #22c55e;       /* 1 - Freigabe nötig - Grün */
    --status-agent: #f3f4f6;         /* 0 - Agent - Helles Grau */

    /* Semantic Colors */
    --success: #22c55e;
    --warning: #f59e0b;
    --error: #ef4444;
    --info: #3b82f6;

    /* Typography */
    --font-sans: 'IBM Plex Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --font-mono: 'IBM Plex Mono', 'Consolas', monospace;

    /* Font Sizes */
    --text-xs: 0.75rem;
    --text-sm: 0.875rem;
    --text-base: 1rem;
    --text-lg: 1.125rem;
    --text-xl: 1.25rem;
    --text-2xl: 1.5rem;
    --text-3xl: 1.875rem;

    /* Spacing */
    --spacing-1: 0.25rem;
    --spacing-2: 0.5rem;
    --spacing-3: 0.75rem;
    --spacing-4: 1rem;
    --spacing-5: 1.25rem;
    --spacing-6: 1.5rem;
    --spacing-8: 2rem;
    --spacing-10: 2.5rem;
    --spacing-12: 3rem;

    /* Border Radius */
    --radius-sm: 0.25rem;
    --radius-md: 0.375rem;
    --radius-lg: 0.5rem;
    --radius-xl: 0.75rem;
    --radius-full: 9999px;

    /* Shadows */
    --shadow-sm: 0 1px 2px 0 rgb(0 0 0 / 0.05);
    --shadow-md: 0 4px 6px -1px rgb(0 0 0 / 0.1), 0 2px 4px -2px rgb(0 0 0 / 0.1);
    --shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.1), 0 4px 6px -4px rgb(0 0 0 / 0.1);
    --shadow-xl: 0 20px 25px -5px rgb(0 0 0 / 0.1), 0 8px 10px -6px rgb(0 0 0 / 0.1);

    /* Transitions */
    --transition-fast: 150ms ease;
    --transition-base: 200ms ease;
    --transition-slow: 300ms ease;

    /* Layout */
    --sidebar-width: 20%;
    --header-height: 60px;
}

/* ---------- Reset & Base ---------- */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 16px;
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
}

body {
    font-family: var(--font-sans);
    font-size: var(--text-base);
    line-height: 1.6;
    color: var(--gray-800);
    background-color: var(--gray-50);
    min-height: 100vh;
}

/* Import Google Fonts */
@import url('https://fonts.googleapis.com/css2?family=IBM+Plex+Sans:wght@300;400;500;600;700&family=IBM+Plex+Mono:wght@400;500&display=swap');

/* ---------- Typography ---------- */
h1, h2, h3, h4, h5, h6 {
    font-weight: 600;
    line-height: 1.3;
    color: var(--gray-900);
}

h1 { font-size: var(--text-3xl); }
h2 { font-size: var(--text-2xl); }
h3 { font-size: var(--text-xl); }
h4 { font-size: var(--text-lg); }

p { margin-bottom: var(--spacing-4); }

a {
    color: var(--primary-600);
    text-decoration: none;
    transition: color var(--transition-fast);
}

a:hover {
    color: var(--primary-700);
    text-decoration: underline;
}

/* ---------- Layout Components ---------- */

/* Main App Container */
.app-container {
    display: flex;
    flex-direction: column;
    min-height: 100vh;
}

/* Header */
.header {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    height: var(--header-height);
    background: white;
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 0 var(--spacing-6);
    z-index: 100;
    box-shadow: var(--shadow-sm);
}

.header-logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-3);
    font-weight: 600;
    font-size: var(--text-lg);
    color: var(--gray-900);
}

.header-logo svg {
    width: 32px;
    height: 32px;
    color: var(--primary-600);
}

.header-nav {
    display: flex;
    align-items: center;
    gap: var(--spacing-6);
}

.header-user {
    display: flex;
    align-items: center;
    gap: var(--spacing-3);
}

.header-user-name {
    font-weight: 500;
    color: var(--gray-700);
}

/* Main Content Area */
.main-content {
    margin-top: var(--header-height);
    flex: 1;
    display: flex;
}

/* Three Column Layout */
.layout-three-col {
    display: flex;
    width: 100%;
    min-height: calc(100vh - var(--header-height)); /* Fallback */
    min-height: calc(100dvh - var(--header-height)); /* Modern: berücksichtigt Browser-Bar */
}

/* Ref-Links für ID-Referenzen (Chat, Begründungen etc.) */
.ref-link {
    color: var(--primary-600);
    cursor: pointer;
    text-decoration: underline;
    font-weight: 500;
    padding: 0 2px;
}
.ref-link:hover {
    color: var(--primary-800);
    background-color: var(--primary-50);
    border-radius: 4px;
}

.sidebar-left {
    width: var(--sidebar-width);
    min-width: 250px;
    max-width: 350px;
    background: white;
    border-right: 1px solid var(--gray-200);
    overflow-y: auto;
    overscroll-behavior: contain;
    position: sticky;
    top: var(--header-height);
    height: calc(100vh - var(--header-height));
    height: calc(100dvh - var(--header-height));
}

.main-area {
    flex: 1;
    padding: var(--spacing-6);
    overflow-y: auto;
    height: calc(100vh - var(--header-height));
    height: calc(100dvh - var(--header-height));
    overscroll-behavior: contain;
    background: var(--gray-50);
}

.sidebar-right {
    width: var(--sidebar-width);
    min-width: 380px;
    max-width: 520px;
    background: white;
    border-left: 1px solid var(--gray-200);
    display: flex;
    flex-direction: column;
    position: sticky;
    top: var(--header-height);
    height: calc(100vh - var(--header-height));
    height: calc(100dvh - var(--header-height));
    overflow: hidden;
    overscroll-behavior: contain;
}

/* Two Column Layout for Ticket Page */
.layout-two-col {
    display: flex;
    width: 100%;
    min-height: calc(100vh - var(--header-height));
}

.col-2-5 {
    width: 40%;
    min-width: 350px;
}

.col-1-5 {
    width: 20%;
    min-width: 200px;
}

/* ---------- Sidebar Components ---------- */

.sidebar-header {
    padding: var(--spacing-4) var(--spacing-4);
    border-bottom: 1px solid var(--gray-200);
    background: var(--gray-50);
}

.sidebar-title {
    font-size: var(--text-sm);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--gray-500);
}

.sidebar-content {
    padding: var(--spacing-2);
    padding-bottom: 100px;
}

/* House List in Sidebar */
.house-list {
    list-style: none;
}

.house-item {
    padding: var(--spacing-3) var(--spacing-4);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all var(--transition-fast);
    margin-bottom: var(--spacing-1);
}

.house-item:hover {
    background: var(--gray-100);
}

.house-item.active {
    background: var(--primary-50);
    border-left: 3px solid var(--primary-600);
}

.house-item-address {
    font-weight: 500;
    color: var(--gray-800);
    font-size: var(--text-sm);
}

.house-item-info {
    font-size: var(--text-xs);
    color: var(--gray-500);
    margin-top: var(--spacing-1);
}

/* ---------- Ticket Cards ---------- */

.tickets-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
    gap: var(--spacing-4);
}

.ticket-card {
    background: white;
    border-radius: var(--radius-lg);
    padding: var(--spacing-4);
    box-shadow: var(--shadow-sm);
    border: 1px solid var(--gray-200);
    cursor: pointer;
    transition: all var(--transition-fast);
    position: relative;
    overflow: hidden;
    display: flex;
    flex-direction: column;
}

.ticket-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
}

.ticket-card:hover {
    box-shadow: var(--shadow-md);
    transform: translateY(-2px);
}

/* Ticket Status Colors */
.ticket-card.status-5::before { background: var(--status-spam); }
.ticket-card.status-3::before { background: var(--status-waiting); }
.ticket-card.status-2::before { background: var(--status-action); }
.ticket-card.status-1::before { background: var(--status-approve); }
.ticket-card.status-0::before { background: var(--gray-300); }

.ticket-card.status-5 { background: var(--gray-100); }

.ticket-card-house {
    font-size: var(--text-xs);
    color: var(--gray-500);
    margin-bottom: var(--spacing-2);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--spacing-2);
}

.ticket-card-title {
    font-weight: 600;
    color: var(--gray-800);
    margin-bottom: var(--spacing-2);
    line-height: 1.4;
}

.ticket-card-meta {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: var(--text-xs);
    color: var(--gray-500);
    margin-top: auto;
}

.ticket-status-badge {
    display: inline-flex;
    align-items: center;
    padding: var(--spacing-1) var(--spacing-2);
    border-radius: var(--radius-full);
    font-size: var(--text-xs);
    font-weight: 500;
}

.ticket-status-badge.status-5 { background: var(--status-spam); color: white; }
.ticket-status-badge.status-3 { background: var(--status-waiting); color: white; }
.ticket-status-badge.status-2 { background: var(--status-action); color: white; }
.ticket-status-badge.status-1 { background: var(--status-approve); color: white; }
.ticket-status-badge.status-0 { background: var(--gray-200); color: var(--gray-700); }

/* ---------- Chat Component ---------- */

.chat-container {
    display: flex;
    flex-direction: column;
    height: 100%;
}

.chat-header {
    padding: var(--spacing-4);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.chat-title {
    font-weight: 600;
    color: var(--gray-800);
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    overscroll-behavior: contain;
    padding: var(--spacing-4);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-4);
}

.chat-message {
    max-width: 85%;
    padding: var(--spacing-3) var(--spacing-4);
    border-radius: var(--radius-lg);
    font-size: var(--text-sm);
    line-height: 1.5;
}

.chat-message.user {
    align-self: flex-end;
    background: #95b4cf;
    color: white;
    border-bottom-right-radius: var(--radius-sm);
}

.chat-message.assistant {
    align-self: flex-start;
    background: var(--gray-100);
    color: var(--gray-800);
    border-bottom-left-radius: var(--radius-sm);
}

.chat-input-container {
    padding: var(--spacing-4);
    border-top: 1px solid var(--gray-200);
    background: var(--gray-50);
}

.chat-input-wrapper {
    display: flex;
    gap: var(--spacing-2);
    align-items: flex-end;
}

.chat-input {
    flex: 1;
    padding: var(--spacing-3);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-lg);
    font-family: inherit;
    font-size: var(--text-sm);
    resize: none;
    min-height: 44px;
    max-height: 120px;
    transition: border-color var(--transition-fast);
}

.chat-input:focus {
    outline: none;
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
}

.chat-send-btn {
    padding: var(--spacing-3);
    background: var(--primary-600);
    color: white;
    border: none;
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: background var(--transition-fast);
    display: flex;
    align-items: center;
    justify-content: center;
}

.chat-send-btn:hover {
    background: var(--primary-700);
}

.chat-send-btn:disabled {
    background: var(--gray-300);
    cursor: not-allowed;
}

/* Agent Mode Toggle */
.toggle-container {
    display: flex;
    align-items: center;
    gap: var(--spacing-2);
    font-size: var(--text-sm);
    color: var(--gray-600);
}

.toggle-switch {
    position: relative;
    width: 44px;
    height: 24px;
}

.toggle-switch input {
    opacity: 0;
    width: 0;
    height: 0;
}

.toggle-slider {
    position: absolute;
    cursor: pointer;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: var(--gray-300);
    border-radius: var(--radius-full);
    transition: var(--transition-fast);
}

.toggle-slider::before {
    content: '';
    position: absolute;
    height: 18px;
    width: 18px;
    left: 3px;
    bottom: 3px;
    background: white;
    border-radius: 50%;
    transition: var(--transition-fast);
}

.toggle-switch input:checked + .toggle-slider {
    background: var(--primary-600);
}

.toggle-switch input:checked + .toggle-slider::before {
    transform: translateX(20px);
}

/* ---------- Forms ---------- */

.form-group {
    margin-bottom: var(--spacing-4);
}

.form-label {
    display: block;
    font-weight: 500;
    color: var(--gray-700);
    margin-bottom: var(--spacing-2);
    font-size: var(--text-sm);
}

.form-input {
    min-height: 44px; /* Erhöht um Clipping zu vermeiden */
    width: 100%;
    padding: var(--spacing-3);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-family: inherit;
    font-size: var(--text-base);
    transition: all var(--transition-fast);
}

select.form-input {
    appearance: none;
    -webkit-appearance: none;
    -moz-appearance: none;
    background-image: url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%236b7280' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3e%3cpolyline points='6 9 12 15 18 9'%3e%3c/polyline%3e%3c/svg%3e");
    background-repeat: no-repeat;
    background-position: right 0.7rem center;
    background-size: 1.2em;
    padding-right: 2.5rem;
    padding-top: 0;
    padding-bottom: 0;
    line-height: 44px;
    background-color: white;
}

.form-input:focus {
    outline: none;
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
}

.form-input::placeholder {
    color: var(--gray-400);
}

/* ---------- Buttons ---------- */

.btn {
    height: 44px; /* Gleiche Höhe wie form-inputs */ /* Symmetrie zu Form-Inputs */
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-2);
    padding: var(--spacing-3) var(--spacing-4);
    font-family: inherit;
    font-size: var(--text-sm);
    font-weight: 500;
    border-radius: var(--radius-md);
    border: none;
    cursor: pointer;
    transition: all var(--transition-fast);
    text-decoration: none;
}

.btn-primary {
    background: var(--primary-600);
    color: white;
}

.btn-primary:hover {
    background: var(--primary-700);
    text-decoration: none;

}

.btn-secondary {
    background: var(--gray-100);
    color: var(--gray-700);
    border: 1px solid var(--gray-300);
}

.btn-secondary:hover {
    background: var(--gray-200);
    text-decoration: none;
}

.btn-danger {
    background: var(--error);
    color: white;
}

.btn-danger:hover {
    background: #dc2626;
}

.btn-sm {
    padding: var(--spacing-1) var(--spacing-3);
    font-size: var(--text-xs);
    min-height: 36px;
    height: auto;
}

.btn-lg {
    padding: var(--spacing-3) var(--spacing-6);
    font-size: var(--text-base);
}

.btn-block {
    width: 100%;
}

.btn-match-input {
    height: 44px;
    min-height: 44px;
}

/* ---------- Search Input ---------- */

.search-container {
    position: relative;
}

.search-input {
    width: 100%;
    padding: var(--spacing-2) var(--spacing-3);
    padding-left: var(--spacing-10);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    font-size: var(--text-sm);
    background: white;
}

.search-input:focus {
    outline: none;
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
}

.search-icon {
    position: absolute;
    left: var(--spacing-3);
    top: 50%;
    transform: translateY(-50%);
    color: var(--gray-400);
    width: 18px;
    height: 18px;
}

/* ---------- Menu / Navigation ---------- */

.menu-nav {
    padding: var(--spacing-2);
}

.menu-item {
    display: flex;
    align-items: center;
    padding: var(--spacing-2) var(--spacing-3);
    color: var(--gray-700);
    border-radius: var(--radius-md);
    font-size: var(--text-sm);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.menu-item:hover {
    background: var(--gray-100);
    text-decoration: none;
}

.menu-item.active {
    background: var(--primary-50);
    color: var(--primary-700);
}

.menu-item-icon {
    width: 18px;
    height: 18px;
    margin-right: var(--spacing-2);
}

.menu-group {
    margin-bottom: var(--spacing-4);
}

.menu-group-title {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: var(--spacing-2) var(--spacing-3);
    font-weight: 600;
    color: var(--gray-800);
    cursor: pointer;
    border-radius: var(--radius-md);
    transition: background var(--transition-fast);
}

.menu-group-title:hover {
    background: var(--gray-100);
}

.menu-group-title .chevron {
    transition: transform var(--transition-fast);
}

.menu-group.collapsed .chevron {
    transform: rotate(-90deg);
}

.menu-group.collapsed .menu-subitems {
    display: none;
}

.menu-subitems {
    padding-left: var(--spacing-4);
    margin-top: var(--spacing-1);
}

.menu-subitem {
    display: block;
    padding: var(--spacing-2) var(--spacing-3);
    color: var(--gray-600);
    cursor: pointer;
    font-size: var(--text-sm);
    border-radius: var(--radius-md);
    transition: all var(--transition-fast);
}

.menu-subitem:hover {
    background: var(--gray-100);
    color: var(--gray-800);
    text-decoration: none;
}

.menu-subitem.active {
    background: var(--primary-50);
    color: var(--primary-700);
}

/* ---------- Cards & Panels ---------- */

.card {
    background: white;
    border-radius: var(--radius-lg);
    border: 1px solid var(--gray-200);
    box-shadow: var(--shadow-sm);
}

.card-header {
    padding: var(--spacing-4);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.card-title {
    font-weight: 600;
    color: var(--gray-800);
}

.card-body {
    padding: var(--spacing-4);
}

.card-footer {
    padding: var(--spacing-4);
    border-top: 1px solid var(--gray-200);
    background: var(--gray-50);
    border-radius: 0 0 var(--radius-lg) var(--radius-lg);
}

/* ---------- Data Display ---------- */

.data-grid {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: var(--spacing-4);
}

.data-item {
    padding: var(--spacing-3);
    background: var(--gray-50);
    border-radius: var(--radius-md);
}

.data-label {
    font-size: var(--text-xs);
    color: var(--gray-500);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin-bottom: var(--spacing-1);
}

.data-value {
    font-weight: 500;
    color: var(--gray-800);
    word-break: break-word;
}

.data-value a {
    color: var(--primary-600);
}

/* ---------- Overlay / Modal ---------- */

.overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-base);
}

.overlay.active {
    opacity: 1;
    visibility: visible;
}

.modal {
    background: white;
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-xl);
    max-width: 700px;
    width: 90%;
    max-height: 85vh;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    transform: scale(0.95);
    transition: transform var(--transition-base);
}

.overlay.active .modal {
    transform: scale(1);
}

.modal-header {
    padding: var(--spacing-4) var(--spacing-6);
    border-bottom: 1px solid var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

.modal-title {
    font-size: var(--text-lg);
    font-weight: 600;
    color: var(--gray-900);
}

.modal-close {
    background: none;
    border: none;
    color: var(--gray-400);
    cursor: pointer;
    padding: var(--spacing-2);
    border-radius: var(--radius-md);
    transition: all var(--transition-fast);
}

.modal-close:hover {
    background: var(--gray-100);
    color: var(--gray-600);
}

.modal-body {
    padding: var(--spacing-6);
    overflow-y: auto;
    flex: 1;
}

.modal-footer {
    padding: var(--spacing-4) var(--spacing-6);
    border-top: 1px solid var(--gray-200);
    display: flex; align-items: center;
    justify-content: flex-end;
    gap: var(--spacing-3);
}

/* ---------- Tabs ---------- */

.tabs {
    display: flex;
    gap: var(--spacing-2);
    border-bottom: 1px solid var(--gray-200);
    margin-bottom: var(--spacing-6);
}

.tab {
    padding: var(--spacing-2) var(--spacing-6);
    font-size: var(--text-sm);
    font-weight: 600;
    color: var(--gray-500);
    cursor: pointer;
    transition: all var(--transition-fast);
    border-bottom: 3px solid transparent;
    margin-bottom: -1px;
    user-select: none;
}

.tab:hover {
    color: var(--gray-800);
}

.tab.active {
    color: var(--primary-600);
    border-bottom-color: var(--primary-600);
    background: var(--primary-50);
}

.tab-content {
    display: none;
    padding: var(--spacing-4);
}

.tab-content.active {
    display: block;
}

/* ---------- Conversation / Chat Thread ---------- */

.conversation-thread {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-4);
    padding: var(--spacing-4);
}

.message-item {
    display: flex;
    gap: var(--spacing-3);
}

.message-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background: var(--gray-200);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: var(--text-sm);
    color: var(--gray-600);
    flex-shrink: 0;
}

.message-content {
    flex: 1;
}

.message-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-2);
    margin-bottom: var(--spacing-1);
}

.message-sender {
    font-weight: 600;
    color: var(--gray-800);
    font-size: var(--text-sm);
}

.message-time {
    font-size: var(--text-xs);
    color: var(--gray-500);
}

.message-body {
    background: var(--gray-50);
    padding: var(--spacing-3);
    border-radius: var(--radius-md);
    font-size: var(--text-sm);
    color: var(--gray-700);
    line-height: 1.6;
}

.message-attachments {
    margin-top: var(--spacing-2);
    display: flex;
    gap: var(--spacing-2);
    flex-wrap: wrap;
}

.attachment-chip {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-1);
    padding: var(--spacing-1) var(--spacing-2);
    background: var(--gray-100);
    border-radius: var(--radius-md);
    font-size: var(--text-xs);
    color: var(--primary-600);
    cursor: pointer;
    transition: background var(--transition-fast);
}

.attachment-chip:hover {
    background: var(--gray-200);
}

/* ---------- Collapsible Section ---------- */

.collapsible {
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-lg);
    margin-top: var(--spacing-6);
}

.collapsible-header {
    padding: var(--spacing-3) var(--spacing-4);
    background: var(--gray-50);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: space-between;
    border-radius: var(--radius-lg);
    font-weight: 500;
    color: var(--gray-700);
}

.collapsible-header:hover {
    background: var(--gray-100);
}

.collapsible-content {
    display: none;
    padding: var(--spacing-4);
    border-top: 1px solid var(--gray-200);
}

.collapsible.open .collapsible-content {
    display: block;
}

.collapsible.open .collapsible-header .chevron {
    transform: rotate(180deg);
}

/* ---------- Loading States ---------- */

.loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-8);
}

.spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--gray-200);
    border-top-color: var(--primary-600);
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.skeleton {
    background: linear-gradient(90deg, var(--gray-200) 25%, var(--gray-100) 50%, var(--gray-200) 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
    border-radius: var(--radius-md);
}

@keyframes shimmer {
    0% { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* ---------- Alerts ---------- */

.alert {
    padding: var(--spacing-3) var(--spacing-4);
    border-radius: var(--radius-md);
    margin-bottom: var(--spacing-4);
    font-size: var(--text-sm);
}

.alert-success {
    background: #dcfce7;
    color: #166534;
    border: 1px solid #bbf7d0;
}

.alert-error {
    background: #fee2e2;
    color: #991b1b;
    border: 1px solid #fecaca;
}

.alert-warning {
    background: #fef3c7;
    color: #92400e;
    border: 1px solid #fde68a;
}

.alert-info {
    background: #dbeafe;
    color: #1e40af;
    border: 1px solid #bfdbfe;
}

/* ---------- Empty States ---------- */

.empty-state {
    text-align: center;
    padding: var(--spacing-12);
    color: var(--gray-500);
}

.empty-state-icon {
    width: 64px;
    height: 64px;
    margin: 0 auto var(--spacing-4);
    color: var(--gray-300);
}

.empty-state-title {
    font-size: var(--text-lg);
    font-weight: 600;
    color: var(--gray-700);
    margin-bottom: var(--spacing-2);
}

.empty-state-text {
    color: var(--gray-500);
}

/* ---------- Admin Button ---------- */

.admin-button {
    position: fixed;
    bottom: var(--spacing-6);
    left: var(--spacing-6);
    z-index: 50;
}

/* ---------- Login Page ---------- */

.login-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary-50) 0%, var(--gray-100) 100%);
    padding: var(--spacing-4);
}

.login-card {
    background: white;
    border-radius: var(--radius-xl);
    box-shadow: var(--shadow-xl);
    width: 100%;
    max-width: 400px;
    padding: var(--spacing-8);
}

.login-logo {
    text-align: center;
    margin-bottom: var(--spacing-8);
}

.login-logo svg {
    width: 48px;
    height: 48px;
    color: var(--primary-600);
}

.login-logo h1 {
    font-size: var(--text-2xl);
    margin-top: var(--spacing-3);
    color: var(--gray-900);
}

.login-subtitle {
    color: var(--gray-500);
    font-size: var(--text-sm);
}

/* ---------- Utilities ---------- */

.text-center { text-align: center; }
.text-right { text-align: right; }
.text-muted { color: var(--gray-500); }
.text-small { font-size: var(--text-sm); }
.text-xs { font-size: var(--text-xs); }

.mt-2 { margin-top: var(--spacing-2); }
.mt-4 { margin-top: var(--spacing-4); }
.mt-6 { margin-top: var(--spacing-6); }
.mb-2 { margin-bottom: var(--spacing-2); }
.mb-4 { margin-bottom: var(--spacing-4); }
.mb-6 { margin-bottom: var(--spacing-6); }
.ml-2 { margin-left: var(--spacing-2); }
.mr-2 { margin-right: var(--spacing-2); }

.p-4 { padding: var(--spacing-4); }
.p-6 { padding: var(--spacing-6); }

.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-2 { gap: var(--spacing-2); }
.gap-4 { gap: var(--spacing-4); }

.hidden { display: none; }
.block { display: block; }

.w-full { width: 100%; }

.truncate {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* ---------- Responsive ---------- */

@media (max-width: 1200px) {
    .sidebar-left,
    .sidebar-right {
        min-width: 220px;
    }
}

@media (max-width: 992px) {
    /* Container darf nicht mehr feste Höhe haben, muss mitwachsen */
    .layout-three-col,
    .app-container,
    .main-content {
        height: auto !important;
        min-height: auto !important;
        overflow: visible !important;
    }

    /* Scrollbars wieder aktivieren für den Body, da wir jetzt "normal" scrollen */
    body {
        overflow-y: auto !important;
    }

    /* Spalten untereinander, Höhe automatisch anhand Inhalt */
    .sidebar-left,
    .sidebar-right,
    .main-area {
        width: 100% !important;
        height: auto !important;
        overflow: visible !important;
        position: relative !important;
        top: 0 !important;
        max-height: none !important;
        flex: none !important;
    }

    /* Reihenfolge: Sidebar links oben, dann Inhalt, Chat/Sidebar rechts unten */
    .sidebar-left {
        order: 1;
        border-right: none;
        border-bottom: 1px solid var(--gray-200);
        max-height: 300px !important; /* Begrenzung für Navigation auf Mobile */
        overflow-y: auto !important;
    }

    .main-area {
        order: 2;
        padding-bottom: 80px; /* Puffer für Touch-Gesten unten */
    }

    .sidebar-right {
        order: 3;
        border-left: none;
        border-top: 1px solid var(--gray-200);
        height: 500px !important; /* Feste Höhe für Chat auf Mobile, damit er nutzbar bleibt */
    }

    /* Resizer auf Mobile ausblenden, da Layout gestackt ist */
    .resizer {
        display: none !important;
    }

    /* Scrollbar-Hiding rückgängig machen für bessere Usability auf Touch */
    .sidebar-left::-webkit-scrollbar,
    .main-area::-webkit-scrollbar {
        display: block;
        width: 4px;
    }
}

@media (max-width: 768px) {
    :root {
        --header-height: 56px;
    }

    .header {
        padding: 0 var(--spacing-4);
    }

    .header-nav {
        gap: var(--spacing-3);
    }

    .tickets-grid {
        grid-template-columns: 1fr;
    }

    .data-grid {
        grid-template-columns: 1fr;
    }

    .modal {
        width: 95%;
        max-height: 90vh;
    }
}

/* ---------- Print Styles ---------- */

@media print {
    .header,
    .sidebar-left,
    .sidebar-right,
    .admin-button {
        display: none;
    }

    .main-content {
        margin-top: 0;
    }

    .main-area {
        padding: 0;
    }
}
/* Fix für Button Hover und Admin Link */
.btn-primary:hover, a.btn-primary:hover {
    color: white !important;
    text-decoration: none !important;
}
a.btn {
    text-decoration: none !important;
    display: inline-flex;
    align-items: center;
}


/* ============================================================
   Search Modal Styles (Professional Blue Design)
   ============================================================ */

.search-pane {
    padding: var(--spacing-2) 0;
}

/* Container für die Liste */
.search-results-list {
    margin-top: var(--spacing-4);
    border-top: 1px solid var(--gray-200);
    padding-top: var(--spacing-4);
}

.search-results-grid {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-2);
}

/* Einzelne Suchergebnis-Karte */
.search-result-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-4);
    padding: var(--spacing-3) var(--spacing-4);
    background: white;
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.search-result-item:hover {
    border-color: var(--primary-300);
    background: var(--primary-50);
    transform: translateY(-1px);
    box-shadow: var(--shadow-sm);
}

.search-result-item.selected {
    background: var(--primary-50);
    border-color: var(--primary-500);
    box-shadow: 0 0 0 1px var(--primary-500);
}

/* Checkbox-Icon */
.search-result-checkbox {
    font-size: 1.2rem;
    color: var(--gray-300);
    flex-shrink: 0;
    width: 24px;
    display: flex;
    align-items: center;
}

.search-result-item.selected .search-result-checkbox {
    color: var(--primary-600);
}

.search-result-content {
    flex: 1;
    min-width: 0;
}

.search-result-title {
    font-weight: 600;
    color: var(--gray-900);
    font-size: var(--text-sm);
    margin-bottom: 2px;
}

.search-result-meta {
    font-size: var(--text-xs);
    color: var(--gray-500);
}

/* Verlauf-Chips (Recent) */
.recent-chip {
    display: inline-flex;
    align-items: center;
    padding: 6px 12px;
    background: var(--gray-100);
    color: var(--gray-700);
    border: 1px solid var(--gray-200);
    border-radius: var(--radius-full);
    font-size: var(--text-xs);
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.recent-chip:hover {
    background: var(--primary-100);
    border-color: var(--primary-300);
    color: var(--primary-700);
}

/* Lupe-Buttons neben Inputs */
.search-icon-btn {
    padding: var(--spacing-2);
    background: var(--gray-50);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-fast);
}

.search-icon-btn:hover {
    background: var(--gray-100);
    border-color: var(--gray-400);
}

.search-icon-btn svg {
    width: 18px;
    height: 18px;
    color: var(--gray-500);
}

/* Selektions-Zähler im Footer */
#searchSelectionCount {
    font-weight: 600;
    color: var(--primary-700);
    background: var(--primary-50);
    padding: 4px 12px;
    border-radius: var(--radius-full);
    font-size: var(--text-xs);
}


.search-pane {
    padding: var(--spacing-2) 0;
}

.search-results-grid {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-2);
}

.search-result-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-3);
    padding: var(--spacing-3);
    background: var(--gray-50);
    border: 2px solid var(--gray-200);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.search-result-item:hover {
    background: var(--gray-100);
    border-color: var(--gray-300);
}

.search-result-item.selected {
    background: var(--primary-50);
    border-color: var(--primary-400);
}

.search-result-checkbox {
    font-size: 1.2rem;
    color: var(--gray-400);
    flex-shrink: 0;
    width: 24px;
}

.search-result-item.selected .search-result-checkbox {
    color: var(--primary-600);
}

.search-result-content {
    flex: 1;
    min-width: 0;
}

.search-result-title {
    font-weight: 500;
    color: var(--gray-800);
    font-size: var(--text-sm);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}

.search-result-meta {
    font-size: var(--text-xs);
    color: var(--gray-500);
}

.recent-chip {
    display: inline-flex;
    align-items: center;
    padding: 4px 10px;
    background: var(--gray-100);
    color: var(--gray-700);
    border-radius: var(--radius-full);
    font-size: var(--text-xs);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.recent-chip:hover {
    background: var(--primary-100);
    color: var(--primary-700);
}

.search-icon-btn {
    padding: 8px;
    background: var(--gray-100);
    border: 1px solid var(--gray-300);
    border-radius: var(--radius-md);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-fast);
    flex-shrink: 0;
}

.search-icon-btn:hover {
    background: var(--primary-100);
    border-color: var(--primary-400);
}

.search-icon-btn svg {
    width: 18px;
    height: 18px;
    color: var(--gray-600);
}

.search-icon-btn:hover svg {
    color: var(--primary-600);
}

#searchModal.overlay {
    z-index: 1050 !important;
}

#personModal.overlay,
#fileModal.overlay {
    z-index: 1100 !important;
}

.font-bold {
    font-weight: 600;
}

/* Utility for clickable items */
.cursor-pointer {
    cursor: pointer;
}

/* --- Agent Action Center Styles --- */
.action-container { display: flex; flex-direction: column; height: 100%; background: white; }
.action-header { padding: var(--spacing-4); border-bottom: 1px solid var(--gray-200); background: var(--gray-50); }
.action-list { flex: 1; overflow-y: auto; padding: var(--spacing-4); }
.action-card { 
    border: 1px solid var(--gray-200); 
    border-radius: var(--radius-lg); 
    padding: var(--spacing-4); 
    margin-bottom: var(--spacing-4); 
    background: white; 
    box-shadow: var(--shadow-sm); 
    border-left: 4px solid var(--primary-500); 
}
.action-func { 
    font-family: var(--font-mono); 
    font-size: 12px; 
    color: var(--primary-700); 
    background: var(--primary-50); 
    padding: 6px 8px; 
    border-radius: 4px; 
    display: block; 
    margin-bottom: 12px; 
    word-break: break-all;
    border: 1px solid var(--primary-100);
}
.action-justification { 
    font-size: var(--text-sm); 
    color: var(--gray-700); 
    line-height: 1.5; 
    margin-bottom: 15px; 
}
.checklist-item.agent-task { 
    cursor: pointer; 
    border-left: 4px solid transparent; 
    transition: all 0.2s; 
}
.checklist-item.agent-task:hover { 
    background: var(--gray-50); 
    border-left-color: var(--gray-300);
}
.checklist-item.active-agent-task { 
    border-left-color: var(--primary-500) !important; 
    background: var(--primary-50) !important; 
    box-shadow: inset 0 0 8px rgba(0,0,0,0.03); 
}
.no-actions-msg { 
    text-align: center; 
    color: var(--gray-500); 
    margin-top: 60px; 
    font-size: var(--text-sm); 
    padding: 0 20px;
    line-height: 1.6;
}
.action-label {
    font-size: 10px;
    text-transform: uppercase;
    color: var(--gray-500);
    font-weight: 600;
    margin-bottom: 4px;
    letter-spacing: 0.05em;
}

/* Status für selektierte Recent-Items im Suchmodal */
.recent-chip.selected {
    background: var(--primary-600) !important;
    color: white !important;
    border-color: var(--primary-700) !important;
    box-shadow: var(--shadow-sm);
}

.recent-chip {
    display: inline-flex !important;
    align-items: center !important;
    padding: 4px 10px !important;
    cursor: default !important; /* Container selbst nicht klickbar */
}
.recent-chip span[onclick] {
    cursor: pointer;
}
.recent-checkbox {
    margin-right: 6px;
    font-size: 1.1em;
    line-height: 1;
    color: var(--gray-500);
    cursor: pointer;
}
.recent-chip:hover .recent-checkbox {
    color: var(--primary-600);
}
.recent-chip.selected .recent-checkbox {
    color: white !important;
}
.recent-chip-label:hover {
    text-decoration: underline;
}

/* Admin Section Button Height Fix */
.admin-section .form-group .btn {
    height: 44px;
    min-height: 44px;
}

/* Isoliertes Fix für Admin-Statistiken: Identische Höhe (44px) und kurze Breite (130px) */
.stats-form-grid .form-input {
    height: 44px !important;
    min-height: 44px !important;
    box-sizing: border-box !important;
}

.stats-form-grid .btn {
    height: 44px !important;
    min-height: 44px !important;
    width: 130px !important;
    box-sizing: border-box !important;
    padding: 0 !important;
}


/* ============================================================
   Sub-Modal Styles
   ============================================================ */

/* Sub-Modals haben höheren z-index als Parent-Modals */
#addAccountModal.overlay,
#addEmailModal.overlay,
#addPhoneModal.overlay {
    z-index: 1150 !important;
}

/* Animierter Fokus für Eingabefelder in Sub-Modals */
#addAccountModal .form-input:focus,
#addEmailModal .form-input:focus,
#addPhoneModal .form-input:focus {
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
    outline: none;
}

/* Kompaktere Modal-Body für Sub-Modals */
#addAccountModal .modal-body,
#addEmailModal .modal-body,
#addPhoneModal .modal-body {
    padding: var(--spacing-5);
}


/* ============================================================
   SEPA Modal Styles
   ============================================================ */

#addSEPAModal .form-input:focus {
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
    outline: none;
}

#addSEPAModal .modal-body {
    padding: var(--spacing-5);
}

#addSEPAModal .flex.gap-2 .form-input {
    flex: 1;
}

#addSEPAModal .search-icon-btn {
    flex-shrink: 0;
    height: 44px;
    width: 44px;
}


/* ============================================================
   File Modal Styles
   ============================================================ */

#addFileModal .form-input:focus {
    border-color: var(--primary-500);
    box-shadow: 0 0 0 3px var(--primary-100);
    outline: none;
}

#addFileModal .modal-body {
    padding: var(--spacing-5);
}

#addFileModal .search-result-item {
    cursor: pointer;
    transition: all var(--transition-fast);
}

#addFileModal .search-result-item:hover {
    background: var(--primary-50);
    border-color: var(--primary-300);
}

#addFileModal .search-results-grid {
    display: flex;
    flex-direction: column;
}


/* ============================================================
   Search Modal - Fixed Size
   ============================================================ */

#searchModal .modal {
    height: 80vh;
    min-height: 600px;
    display: flex;
    flex-direction: column;
}

#searchModal .modal-body {
    flex: 1;
    overflow-y: auto;
    min-height: 0;
}

#searchModal .search-pane {
    min-height: 280px;
}

#searchModal .search-results-list {
    min-height: 200px;
}

#searchModal .search-results-grid {
    max-height: none; overflow-y: visible;
}

/* Einheitliche Größe für Header-Buttons im Personen-Modal */
.btn-header-action {
    width: 100px;
    justify-content: center;
}


/* ============================================================
   Independent Scrolling - Hide Scrollbars
   ============================================================ */

/* Webkit-Browser (Chrome, Safari, Edge) */
.sidebar-left::-webkit-scrollbar,
.main-area::-webkit-scrollbar,
.chat-messages::-webkit-scrollbar {
    display: none;
}

/* Firefox */
.sidebar-left,
.main-area,
.chat-messages {
    scrollbar-width: none;
}

/* IE/Edge Legacy */
.sidebar-left,
.main-area,
.chat-messages {
    -ms-overflow-style: none;
}

/* Ensure layout-three-col doesn't scroll */
.layout-three-col {
    overflow: hidden;
    height: calc(100vh - var(--header-height));
}

/* Chat Markdown Styles */
.chat-list {
    margin: 8px 0;
    padding-left: 20px;
    list-style-type: disc;
}
.chat-list li {
    margin: 4px 0;
    line-height: 1.5;
}
.chat-message .chat-list {
    margin: 6px 0;
}
.chat-message.user .chat-list {
    list-style-type: disc;
}
.chat-message.assistant .chat-list {
    list-style-type: disc;
}
.chat-message em {
    font-style: italic;
    color: inherit;
}
.chat-message strong {
    font-weight: 600;
}
.chat-message a {
    color: var(--primary-600);
    text-decoration: underline;
    word-break: break-all;
}
.chat-message a:hover {
    color: var(--primary-700);
}
.chat-message.user a {
    color: #bfdbfe;
}
.chat-message.user a:hover {
    color: white;
}

/* Fix: Einheitliche Höhe für alle Formularelemente */
.form-input,
select.form-input,
textarea.form-input {
    height: 44px !important;
    min-height: 44px !important;
    box-sizing: border-box !important;
}

textarea.form-input {
    height: auto !important;
}

/* Fix: Buttons in Modals gleiche Höhe wie Inputs */
#wpGenModal .btn,
#rpGenModal .btn {
    height: 44px !important;
    min-height: 44px !important;
    box-sizing: border-box !important;
}


.vote-btn {
    padding: 4px 8px;
    font-size: 11px;
    border-radius: 4px;
    cursor: pointer;
    border: 1px solid #e5e7eb;
    background: white;
    transition: all 0.15s;
}
.vote-btn:hover {
    background: #f3f4f6;
}
.vote-dafuer { color: #059669; }
.vote-dagegen { color: #dc2626; }
.vote-enthaltung { color: #6b7280; }
.vote-clear { color: #9ca3af; font-size: 10px; padding: 4px 6px; }
.vote-clear:hover { background: #fee2e2; color: #dc2626; }

.vote-selected-dafuer .vote-btn {
    background: #d1fae5 !important;
    border-color: #059669 !important;
    font-weight: 600;
}
.vote-selected-dagegen .vote-btn {
    background: #fee2e2 !important;
    border-color: #dc2626 !important;
    font-weight: 600;
}
.vote-selected-enthaltung .vote-btn {
    background: #f3f4f6 !important;
    border-color: #6b7280 !important;
    font-weight: 600;
}

/* ============================================================
   Resizable Columns
   ============================================================ */

.resizer {
    width: 6px;
    background: transparent;
    cursor: col-resize;
    flex-shrink: 0;
    transition: background 0.15s;
    position: relative;
    z-index: 10;
}

.resizer:hover {
    background: var(--primary-200);
}

.resizer.active {
    background: var(--primary-400);
}

/* Während Resize: Text-Selektion verhindern */
body.resizing {
    cursor: col-resize !important;
    user-select: none;
    -webkit-user-select: none;
}

body.resizing * {
    cursor: col-resize !important;
}

/* Spalten brauchen explizite width statt flex für Resize */
.layout-three-col.resizable .sidebar-left,
.layout-three-col.resizable .sidebar-right {
    flex: none;
}

.layout-three-col.resizable .main-area {
    flex: 1;
    min-width: 300px;
}